Upon completion, a file named mbst-grab-results.zip will be found on your Desktop. You will be presented with a page stating, ' Get Started!'Ĭlick the Advanced tab on the left columnĪ progress bar will appear and the program will proceed with getting logs from your computer Place a checkmark next to Accept License Agreement and click Next You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Once the file is downloaded, open your Downloads folder/location of the downloaded fileĭouble-click mb-support-X.X.X.XXXX.exe to run the program NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system. This process may take a few moments.If you haven’t already done so, please run the Malwarebytes Support Tool and then attach the logs in your next reply:

This will open Malwarebytes for Windows and check for any protection database updates.

Click Check for Updates in the context menu.

At the bottom right corner of your desktop task bar, click the up arrow to show hidden program icons.

Malwarebytes for Windows will check for any protection database updates.

Click Check for updates to search for the latest Malwarebytes updates.

Then select the About tab to view the Version Information.

Click the Settings button to the right.

Check for updates from Malwarebytes Dashboard See below for instructions on the method you prefer. There are two different ways to manually check for updates. You can also manually update to the latest database version for your protections. Malwarebytes for Windows automatically performs database updates and scheduled scans.

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